ABOUT US
Our ambition: to offer a True Service Premium
For more than 20 years, Luxespresso has been the specialist in office coffee service.
We offer companies, local authorities and administrations a range of products and services based on coffee passion. Thanks to a careful selection of coffee beans and a range of professional coffee machines based on innovative technologies manufactured in Europe, it is now possible to combine work and pleasure!​
Concerned about offering a quality and local service, our human-sized company accompanies each customer individually.
We have developed a range of tailor-made services to meet the specific needs of each structure, anticipating their future needs and fully contributing to their CSR approach:
-
Rental/sale of professional coffee machines, with consulting support for the integration of equipment, dedicated training for daily maintenance, detailed reporting thanks to our IT tools
-
Delivery of coffee beans, teas (loose or bag) and instant drinks
-
Rental/sale of water dispensers and filtration systems
-
Coffee Corner Layout
Our integrated technical service takes care of the installation, preventive and curative maintenance of the equipment that will extend the life of your equipment. ​
In the event of a breakdown, we intervene on site or, in some cases, take care of repairs in our own workshop (including machines that were not purchased from us). A machine loan service is available to ensure continuity of service.
Our KPI’s
Commitment to sustainable development
Our company is actively committed to an eco-responsible approach. To do this, we have selected a range of products from organic farming and fair trade, thus meeting the expectations of consumers concerned about the environmental impact.
The coffee machines offered are equipped with energy-saving devices, some of which can also be equipped with cup detection cells. In the same register, the water dispensers are directly connected on tap with high safety filters to limit the logistic costs. You are becoming your own water producer
We are pushing our commitment to the point of organising our supply rounds in such a way as to limit the carbon footprint.
Finally, as a Valorlux member, we comply with the legislation on packaging waste and ensure the recycling of end-of-life machinery in accordance with the WEEE Directive.
Innovative technologies
With a clear ambition to be at the front of innovation, we study and integrate modern technologies to improve the user experience.
For example, NAYAX's Onyx app allows users to select their drink and pay with a credit card and/or smartphone.
We are also one of the only players on the market to equip your machine with a telemetry solution that allows remote control and reporting.
Values and corporate philosophy
Since our establishment in the Grand Duchy in 2002, we have been driven by a single objective: to provide a sustainable solution to guarantee the satisfaction of our customers.
Our ethics are based on the desire for a job well done, a sense of service, regularity and seriousness, and eco-responsible sensitivity.​
To guarantee a lasting customer relationship, we are committed to providing quality services:
-
The development of a clear and transparent contract
-
The use of quality products from major brands or local brands
-
Compliance with the hygiene instructions recommended by the manufacturers
-
Brita Professional filter installation ensures safety and quality water for drinks
-
Quick support to hardware incidents
-
Constant listening to customer/consumer expectations
-
Open-book management via machine auditing
Thanks to a good knowledge of the market and a close relationship with our customers, we are looking to detect the next developments to be integrated into our offer, to meet the needs and new consumption habits.
Interested in our services? Do you have a question for us?
We will be happy to advise you on the most suitable business solution for your needs.